i have always criticized the fucked-up design of the system-and-procedures for reporting abuse on the GrangerPub/GrangerClub game servers. however, for an empirical study on how exactly the system is inefficient, i made 30 instances of reports. (at the time of this writing, only around 2/3 of the reports were processed after being submitted.)
- statistically, creating a report takes around 25 minutes of annoying composition, plus task-swiching overhead — versus the ideal of around 20 seconds of hardly being distracted.
- to minimize task-switching overhead, reports were saved and composed in bursts, and were thus delayed for days.
- the responses on what action has been taken for each report, were unclear.
- during the study, the non-fitness-for-duty (fucktardedness) of a some (forum-)admins were discovered.
the overall experience is terrible. even discounting the wastage of my time (and direct consequences thereof), i have only suffered of conflicts. statistically, there is no incentive to make reports, especially on behalf of others (including a group, eg. the player's team), and there is a load of incentive (specific to GrangerHub) to avoid making reports, even for cases where u have been abused — in contrast to the ideal, where any work is to come with some reward (at least in expectation).
i hereby request reports on the admin side of the work (eg.: what r the time requirements ? were there any notable benefits of the claimed „transparency” ? what is the percentage of cases in which the evidence was verified ?).